GENERAL TERMS OF SALE
We invite you to read these general terms carefully before accessing or using the website. By browsing this site or using any of its features, you agree to be bound by these terms. If you do not accept all of the terms below, you must not use this site.
The Retroha.com website (hereinafter the “Site”) is operated by Iris Reveka HK Limited (Registration number: 78686179) (hereinafter the “Company”) and hosted by Cloudways LLC (hereinafter the “Host”). The Host provides an e-commerce solution enabling the sale of products and services.
By accepting these terms, you declare that you are of legal age in your country of residence, or that you authorise a minor under your responsibility to use this Site.
1. Purpose
These general terms are intended to:
Define the contractual relationship between ASMIND SRL, whose registered office is at Rue Longue 8, 6200 Châtelet, Belgium, and Iris Reveka HK Limited (hereinafter the “Seller”), and the buyer;
Set out the terms applicable to any order placed via the Site, whether the buyer is a business or a consumer.
The Company reserves the right to amend these terms at any time. The terms in force at the time of the order apply.
The sale is concluded directly between the Seller and the buyer. ASMIND SRL acts solely as technical operator of the Site and is not a party to the sale contract.
Any use of the Site (browsing, account creation, contributions, etc.) implies your full and unconditional acceptance of these terms.
The buyer declares that they are of legal age in their country of residence and undertakes not to use the products for unlawful or unauthorised purposes.
2. Product and service features
The products and services offered are those presented on the Site by the Seller, who bears full responsibility therefor, to the exclusion of ASMIND SRL.
Offers are valid subject to available stock.
Visuals, photographs and product colours are supplied by the Seller. They are indicative and do not guarantee an exact match with the product delivered, in particular as regards colours.
3. Prices
Prices shown at checkout include the main price and VAT where applicable.
However, depending on the destination country, additional taxes, customs duties or charges may apply and remain payable by the buyer.
The Company may change its prices at any time, but the price applicable is that shown at the time the order is confirmed.
In the event of a VAT error, an adjustment may be made in accordance with applicable law.
Prices do not include handling, shipping and delivery charges unless otherwise stated.
4. Geographic scope
The Company reserves the right to limit or restrict the sale of its products or services to certain persons, geographic areas or jurisdictions, without having to justify its decision.
It may also limit quantities available for sale.
5. Subscription
Your subscription gives you access to exclusive digital services from your personal account:
Unlimited access to the Press Kiosk (via our partner YouScribe).
Discounts of up to 50% on products in our store.
Free delivery on all your purchases.
A one-year extended warranty on all items ordered (excluding clothing and textiles, for active subscribers only).
Services are digital only and are activated once your payment is confirmed.
The subscription is offered at €39.75 per month, after a 3-day trial period.
Access to the Digital Kiosk may be activated at any time using an access code generated from your customer account.
6. Orders
The buyer is responsible for the accuracy of the information provided when ordering and must check all details before confirming.
The buyer is deemed to have reviewed the product features before ordering. The Company shall not be liable for any misunderstanding of the information.
The order steps are as follows:
Add products to the cart;
Enter or confirm personal information;
Review the order;
Payment;
Final confirmation.
The Company does not warrant that Site information is complete, accurate or up to date.
It reserves the right to refuse or cancel any order, in particular in case of suspected fraudulent or commercial use.
Limits may apply per customer, account, card or address.
The buyer confirms that they are acting as an end consumer and not for resale.
If an order is modified or cancelled, the buyer will be notified using the contact details provided.
Confirming the order constitutes acceptance of these terms and evidence of the transaction.
A confirmation email will be sent after validation.
7. Third-party tools and services
The Company may offer tools or payment methods provided by third parties over which it has no control.
Use of those tools is solely the user’s responsibility, in accordance with the relevant providers’ terms.
The Company disclaims all liability for issues related to those services.
The Site may contain links to unaffiliated third-party sites. The Company is not responsible for their content or for transactions on those platforms.
8. Errors and omissions
Typographical errors, inaccuracies or omissions may appear on the Site (prices, descriptions, timeframes, etc.).
The Company reserves the right to correct such items at any time, including after an order is confirmed, and to cancel the order if necessary.
9. Right of withdrawal
As a consumer, you have a period of 14 days from receipt of your order to notify us of your decision to withdraw, without having to give any reason. You may do so directly from your Retroha customer area or by sending a clear request by email to info@retroha.com.
Once your withdrawal has been notified, you then have a further 14 days to return the product(s). The direct costs of returning the goods remain entirely payable by the buyer.
The refund will be made only after we have received the returned items (or proof of their dispatch), within 14 days of that receipt.
Please note that the right of withdrawal does not apply to certain products, in particular goods made to the consumer's specifications or clearly personalised, as well as sealed goods unsealed after delivery or any other exception provided for by law. In such cases, Retroha is entitled to refuse the withdrawal.
10. Termination
In case of breach of these terms, the Company may terminate access to the service without notice.
The user remains liable for amounts due up to the termination date.
11. Payment
Payments are made by bank card (Visa, MasterCard).
Bank details are secured and encrypted.
A pre-authorisation may be carried out to verify solvency before validation.
12. Shipment
The Company facilitates the sale but does not handle shipment.
Products are shipped directly by the Seller, mainly from China or Hong Kong, via third-party logistics providers.
13. Delivery
Deliveries are made to the address provided when ordering.
Timeframes include:
24 to 48 hours processing
5 to 10 business days delivery (indicative)
Delays may occur due to logistics, customs or geopolitical constraints.
Risk transfers when the parcel is handed to the carrier.
Any damage claim must be made to the carrier within 3 days.
If delay exceeds 30 days, the buyer may request cancellation of the sale.
The Company nevertheless undertakes to assist the buyer if there is a problem.
14. Reviews and user content
Any content submitted (comments, ideas, suggestions, etc.) may be freely used by the Company without compensation.
The Company is not required to keep such content confidential or to respond.
Users are responsible for what they publish.
Illegal, offensive, fraudulent or inappropriate content may be removed.
The user undertakes not to:
Impersonate another person
Provide false information
Publish harmful or illegal content
15. Warranty
Any claim must be sent promptly to: info@retroha.com
The warranty is valid for 30 days after receipt.
Claims will no longer be accepted after 60 days from invoicing.
16. Liability
The Seller is solely responsible for the sale.
The Company acts only as a technical intermediary and owes a best-efforts obligation.
It cannot be held liable for internet-related incidents (outages, viruses, data loss, etc.).
17. Personal data
Personal data is processed in accordance with the Site’s privacy policy.
18. Intellectual property
Site content (texts, descriptions, visuals, etc.) is based on information provided by the Seller and adapted by the Company.
All Site content is protected and belongs exclusively to the Company.
19. Disputes
If a dispute is not resolved within 30 days, it shall be subject to Belgian law and the competent courts in Belgium.
20. Applicable law
These terms are governed by Hong Kong law.
Consumers residing in the European Union also benefit from protections under the law of their country of residence.