PRIVACY POLICY
1. INTRODUCTION
This website is owned by Iris Reveka HK Limited, a private limited company under Hong Kong law, whose registered office is at 2301, 23/F, BAYFIELD BUILDING, 99 HENNESSY ROAD, WAN CHAI, HONG KONG, registered with the Hong Kong Companies Registry under number 78686179.
When you browse this site, ASMIND SRL may collect certain information about your device, your use of the site, and the data necessary to process your orders. Additional data may also be collected when you contact our customer service.
The controller of the personal data collected via our website is Cloudways LLC.
This privacy policy explains what data is collected, why, how it is used, and your rights regarding access, rectification, erasure or portability.
It also informs you about our practices regarding the collection, use, retention and transmission of personal data collected when you use the site.
ASMIND SRL is committed to protecting your personal data and privacy in accordance with European and applicable data protection law.
Your consent to this Privacy Policy is necessary so that we can process your orders and offer you an adapted, optimised browsing experience.
By browsing our website, you acknowledge that you have read this Privacy Policy and accept its terms.
2. DATA COLLECTED
Personal data about you may be collected and processed when you browse our site, place an order or contact our customer service.
Data that may be collected includes in particular:
1) Identification data
First and last name;
Billing address;
Delivery address;
Email address;
Phone number.
2) Payment-related data
Bank card number;
Card expiry date;
Banking information necessary for payment.
3) Commercial relationship data
Order number;
Purchase history;
Requests sent to customer service;
Preferences and interests related to products and services offered on the site.
4) Technical and browsing data
IP address;
Data relating to your device;
Browsing information on the site.
3. USE OF COOKIES
Our site uses cookies and other similar identifiers.
These technologies collect certain information when your browser or device accesses our website or content provided through us.
A cookie is a small file stored on your computer, phone or other device when you visit our site.
We use several types of cookies, including:
Functional cookies;
Performance cookies;
Advertising cookies;
Social media cookies;
Content cookies.
Cookies help improve your user experience by remembering certain actions and preferences.
They also help us understand how you use our site, for example whether you are a new or returning visitor.
Cookies used to optimise your experience and provide our services are detailed in the table published on the site.
How long a cookie is kept depends on its type:
Session cookies are deleted when you leave the site;
Persistent cookies remain on your device until they expire or are deleted.
Most cookies used on our site are persistent; their duration may vary from 30 minutes to two years from placement on your device.
You can control, manage, disable or delete cookies at any time from your browser settings.
Please note that blocking or deleting some cookies may affect your browsing experience and prevent some site features from working properly.
You can accept or reject non-essential cookies and withdraw your consent at any time.
We cannot guarantee optimal operation of the e-commerce platform if certain cookies are refused.
The cookies used do not transmit viruses and do not extract personal information directly from your hard drive.
They are used only under the conditions set out in this Privacy Policy.
Blocking cookies does not necessarily prevent some data sharing with third parties.
To exercise your rights or object to certain uses of your personal data, you can contact us at the address indicated in this policy.
4. PURPOSES OF COLLECTING YOUR PERSONAL DATA
When you use our site, you agree that we may collect, use and, where appropriate, transfer certain information about you within the limits set out in this Privacy Policy.
Personal data may also be collected when you interact with ASMIND SRL, in particular when you provide your contact details or submit a request.
Your data is collected on the basis of your consent, performance of your orders, or the legitimate interest of ASMIND SRL.
The purposes of this collection include in particular:
Answering your questions and information requests;
Providing and delivering products or services ordered on our site;
Managing your orders, delivery and applicable warranties;
Processing your payment information;
Securing transactions, preventing fraud and payment incidents;
Managing and improving the customer relationship;
Analysing your preferences and consumption habits;
Sending you offers, news or newsletters, subject to your agreement;
Improving site operation;
Offering you personalised services;
Detecting possible risks, abuse or fraud;
Managing claims, returns and after-sales requests.
5. RECIPIENTS OF YOUR PERSONAL DATA
Your personal data is collected by ASMIND SRL.
It is disclosed only to persons, companies or organisations strictly necessary to achieve the purposes described in this Privacy Policy.
Your data may in particular be transmitted to our service providers when necessary to perform our obligations.
For example, carriers or postal services such as DHL, Colissimo, UPS or any other delivery service may need your name, delivery address and phone number to ship, clear customs and deliver your order.
Your data may also be shared with technical or logistics subcontractors, such as:
Hosting providers;
Maintenance providers;
Payment providers;
Fraud prevention services;
Carriers;
Emailing or technical support providers.
Some data may also be disclosed to the host or technical solutions used to operate the site.
Your data may also be transmitted, where necessary, to the seller of the products marketed on the site, namely Iris Reveka HK Limited, a Hong Kong company whose registered office is at 2301, 23/F, BAYFIELD BUILDING, 99 HENNESSY ROAD, WAN CHAI, HONG KONG.
We also use Google Analytics to better understand use of our site and visitors’ preferences.
You can obtain more information on how Google Analytics uses your data at: https://tools.google.com/dlpage/gaoptout
You can also disable Google Analytics via the same link.
We may share certain information with our advertising partners about your use of the site, your purchases or your interactions with advertisements related to the products and services offered.
This information may be collected directly or via cookies and similar technologies.
You can disable certain targeted ads via the following links:
You can also opt out of certain targeted advertising services via the Digital Advertising Alliance portal: http://optout.aboutads.info/
Finally, your personal data may be disclosed to third parties when required by law, regulation or court decision.
6. RETENTION OF YOUR PERSONAL DATA
Your personal data is kept only for as long as necessary for the purposes stated in this Privacy Policy.
Data sent via the contact form is kept only for the time needed to process your request.
Order-related data is kept by ASMIND SRL for no longer than applicable legal periods.
When your customer account is closed, such data may be archived or deleted if legal retention periods have expired.
Banking data is kept securely only for the time necessary to validate payment and the order. It is then deleted.
You may at any time request closure of your customer account or unsubscribe from our newsletters.
To do so, you can contact our customer service at: info@retroha.com
You can also unsubscribe using the link provided in each of our newsletters.
7. PROCESSING OF YOUR PERSONAL DATA
Personal data collected via our site may initially be processed in Ireland, then transferred outside the European Union, in particular to Canada and the United States, for storage or processing.
These transfers are carried out in accordance with applicable data protection rules, including the General Data Protection Regulation (GDPR).
For more information on our partner Shopify’s GDPR practices, see: https://help.shopify.com/en/manual/your-account/privacy/GDPR
Your personal data may also be disclosed to and processed by Iris Reveka HK Limited, seller of the products offered on our site, only to the extent necessary to prepare, ship and deliver your orders.
Only information strictly necessary to perform these services will be transmitted.
8. CONFIDENTIALITY AND SECURITY OF YOUR PERSONAL DATA
Our host, Cloudways LLC, implements technical and organisational measures intended to ensure the confidentiality, security and integrity of personal data collected.
Transactions on our site are protected by SSL encryption.
9. YOUR RIGHTS REGARDING YOUR PERSONAL DATA
Under the GDPR and applicable law, you have several rights regarding your personal data:
Right of access;
Right to rectification;
Right to erasure;
Right to object;
Right to restriction of processing;
Right to data portability, where applicable.
You may also object to processing of your data on legitimate grounds, or at any time when it is used for commercial purposes.
You may also give instructions regarding what happens to your data after your death.
You have the right to request correction of inaccurate data or completion of incomplete data.
You may also object to use of your data for customer profiling. In that case, some personalised services or offers may no longer be available.
To exercise your rights, you can send a request by email to: info@retroha.com
If your postal or email address changes, we invite you to update your information to ensure proper delivery of your orders and facilitate any related contact.
ASMIND SRL may keep a copy of exchanges with site users, including requests, responses and communications with customer service.
10. APPLICABLE LAW — DISPUTES
This Privacy Policy is governed by Belgian law.
Any dispute relating to its interpretation or application shall be submitted to the competent courts, without prejudice to special rules applicable to consumers residing in the European Union.
In that case, the courts of the consumer’s place of residence may have jurisdiction in accordance with applicable law.
11. CHANGES TO THE PRIVACY POLICY
We reserve the right to modify or update this Privacy Policy at any time to reflect changes in our practices, tools, applicable legislation or for operational reasons.
12. CONTACT
For any question regarding this Privacy Policy, use of your personal data or to file a complaint, you can contact us by email at:
info@retroha.com